At Marketkep, we strive to provide excellent digital marketing services to our clients. However, we understand that circumstances may arise where you need to cancel your service or request a refund. This Cancellation and Refund Policy outlines our procedures in such situations to ensure transparency and fairness.
1. Cancellation Policy
a. Service Termination: You may request to cancel your digital marketing service at any time by contacting our customer support team or your account manager.
b. Notice Period: We require a notice period of 30 days for cancellation requests. During this period, we will continue to provide our services until the end of the notice period.
c. Cancellation Fees: Depending on the terms of your service agreement, cancellation fees may apply if you terminate your service before the end of the contracted period. These fees will be outlined in your service agreement or contract.
2. Refund Policy
a. Refund Eligibility: Refunds may be issued in certain circumstances, such as:
i. Dissatisfaction with the quality of our services, subject to our satisfaction guarantee policy.
ii. Failure to deliver services as promised, provided that the failure is attributed to Marketkep.
b. Refund Process: To request a refund, you must contact our customer support team within 100 days of the service termination or the occurrence of the qualifying event.
c. Refund Amount: You will get 50% of your total investment. If you don’t get the result in 90 days.
d. Refund Method: Refunds will be issued using the original payment method used for the transaction. Please allow 7-10 business days for the refund to be processed and reflected in your account.
3. Exceptions
a. Non-Refundable Fees: Certain fees, such as setup fees, consultation fees, or third-party expenses, may be non-refundable. These fees will be clearly stated in your service agreement or contract.
b. Third-Party Services: We are not responsible for refunds for third-party services or products that you have purchased separately, even if they are recommended or facilitated by Marketkep.
4. Satisfaction Guarantee
a. Guarantee: We stand behind the quality of our services and offer a satisfaction guarantee. If you are not satisfied with the results of our digital marketing services within 90 days, you may be eligible for a refund or alternative solutions.
b. Terms: The satisfaction guarantee is subject to certain terms and conditions, which will be outlined in your service agreement or contract. Please review these terms carefully for eligibility criteria and procedures to claim the guarantee.
5. Contact Us
If you have any questions, concerns, or wish to request a cancellation or refund, please contact our customer support team at info@marketkep.com.
Conclusion
Marketkep is committed to providing excellent digital marketing services while ensuring fairness and transparency in our cancellation and refund policies. We strive to address your concerns promptly and fairly. If you have any questions or require further clarification, please do not hesitate to reach out to us.